Remote Infrastructure Management

Remote Infrastructure Management

Remote Infrastructure Management (RIM) is the process of managing/monitoring IT infrastructure of an enterprise from a remote location. This management and monitoring process may cover the entire IT infrastructure of an organization or maybe a part or department of a company. Remote infrastructure management is a cost-effective IT management services that manage and monitor servers, database, nodes, applications, etc., across geographical boundaries.

RIM helps in monitoring::

  • All networking devices (switches, routers)
  • Desktop nodes (Windows, Mac, Sun, Linux)
  • Web (IIS, Apache, Web Logic, Web Sphere
  • Systems (Windows, Unix, Linux, Mainframes)
  • Databases (Oracle, SQL Server, Sybase, DB2, Postgre SQL)
  • Storage (SAN, NAS, Shared, Drive)
  • Apps (Custom apps, ERP, CRM)

Remote IT infrastructure management services include:

  • Desktop management
  • Backup monitoring
  • Active directory management
  • Server management
  • Anti-virus management
  • Storage management
  • Network management
  • Patch management
  • mail support
  • Database administration
  • Cloud monitoring and support

Benefits of implementing Remote IT infrastructure management services

Desktop Applications:

  • Improved IT uptime and productivity
  • Simplified IT operations and management solutions
  • Enhanced capability to implement new technology
  • Transparency, control, and clients’ satisfaction
  • Easy to upgrade technologies on the network
  • Documenting all events, problem and their solutions (Call-Logs/tickets)
  • Proactive identification of issues and their preemptive resolution
  • Increased ROI

5 reasons to choose Shriv ComMedia Solutions for Remote Infrastructure Management (RIM)

  • Maximizing IT performance
  • Significantly enhancing service levels
  • Reducing downtime
  • Round-the-clock monitoring and proactive problem identification
  • Remote service desk – Raising call request tickets, tracking tickets, and escalating tickets for problem solving and solutions

Shriv ComMedia Solutions understand the helplessness of a total infrastructure downtime and what it cost to the businesses. Our IT administrators, IT specialists, and RIM managers seek to be cautious, supportive, and proactive. We provide a quick and cost-effective solution to our clients in remote infrastructure management projects.

Mobilising the Enterprise
Application Modernisation
Outsourced Development